Delivery & Returns

At AromaTherapy Shed, we want you to enjoy every purchase. We carefully prepare and package our botanical fragrances, essential oils and body-care products to help ensure they reach you safely.

Delivery

United Kingdom

Standard UK delivery costs £3.50 per order.

International Delivery

International delivery costs £12.50 per order. Customers outside the UK may be responsible for applicable customs duties, import taxes and local charges.

Delivery availability and restrictions may vary by destination and product.

Delivery Times

5 -7 working days

If there is a delay with your order, please contact us.

Returns & Cancellations

We hope you love your AromaTherapy Shed purchase. However, if you change your mind, you can notify us within 14 days of receiving your order that you wish to cancel.

You then have a further 14 days to return the goods.

Please contact us before returning an item so we can provide the appropriate return instructions and address.

Customers are responsible for return postage costs when cancelling because they have changed their mind, unless otherwise agreed. We recommend using a tracked delivery service.

Essential Oils & Body-Care Products

For health protection and hygiene reasons, products supplied sealed and unsuitable for return on those grounds cannot be returned under the change-of-mind cancellation right once their seal has been broken.

This exception does not affect your statutory rights if an item is faulty, damaged or incorrectly supplied.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue and photographs where helpful.

We will arrange an appropriate remedy in accordance with your statutory consumer rights, including a replacement or refund where applicable.

Refunds

For eligible change-of-mind cancellations, refunds will include the product price and the applicable standard outbound delivery charge, as required by law.

Refunds will be processed within 14 days of receiving returned goods or satisfactory evidence that they have been sent back, whichever is earlier.

Refunds will normally be made using the original payment method.

Contact Us

For delivery enquiries, cancellations or returns, please contact:

AromaTherapy Shed

Email: hello@aromatherapyshed.com

Returns address: 14 Amesbury Ave, London SW2 3AA

Please include your order number when contacting us.

This policy does not affect your statutory consumer rights.